Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the TimeNow platform (website and related features) operated by RIGHT NOW TECHNOLOGIES S.R.L ("we", "the Platform"). By accessing or using the Platform, you confirm that you have read, understood and accepted these Terms.

These Terms are supplemented by the Privacy Policy and the Cookie Policy.

For Providers, the Data Processing Agreement forms part of these Terms. It governs how we process the personal data of the Provider's clients and team on the Provider's behalf, as a processor under Article 28 GDPR.

If you do not agree with these Terms, please do not use the Platform.

1. Definitions and Interpretation

• Platform: the TimeNow website and its features (including public booking pages and the administration area).
• Customer: the person who uses the public page to make a booking with a provider (company).
• Provider / Company: the business that publishes its services and availability on the Platform and actually delivers the services to the Customer.
• Booking / Appointment: the record created in the Platform for a time slot and a service, associated with a Customer.
• User (dashboard): the person who accesses the Platform's administration area on behalf of a Provider (e.g. administrator, employee).
• Personal data: any information that can lead to the identification of a person (e.g. name, email, phone number, booking data), within the meaning of applicable legislation.

2. What the Platform Offers

The Platform allows Providers to configure services, schedules, employees and settings, and allows Customers to make online bookings on a Provider's public page (e.g. /book/<companySlug>).

In its relationship with the Customer, the Platform acts as a booking tool and/or a payment initiation tool (if the Provider has enabled online payment), without itself delivering the booked service.

Some features are optional and may depend on the Provider's configuration (e.g. WhatsApp integration or online payment).

We reserve the right to modify, suspend or discontinue certain features, temporarily or permanently, for technical, security or compliance reasons, while making reasonable efforts to keep the service operational.

3. Accounts, Eligibility and Access

Access to the administration area (dashboard) is intended primarily for Providers and users invited by them. Authentication may be done by email (link/code) and, where available, by Google.

By using the Platform you represent that you have legal capacity (or are using the Platform with the consent of your legal representative) and that you will use the Platform in compliance with applicable law.

You are responsible for keeping your access credentials confidential and for notifying us if you suspect unauthorised use.

Deletion of a User (dashboard) account may be carried out from the account settings area, if the option is available. Deleting the account may result in loss of access and associated data (within the limits of applicable law and the Privacy Policy).

4. Bookings

When making a booking, the Customer provides the required data (e.g. name, email, phone number) and selects services, date, time and (where applicable) payment method.

The Customer is responsible for providing accurate and complete information. Providing incorrect data (e.g. wrong email/phone number) may affect communication and management of the booking.

The Platform creates the appointment record and makes it available to the Provider. Final confirmation and actual delivery of the services are the Provider's responsibility.

The Provider is responsible for the accuracy of the published information (services, prices, durations, schedule, policies) and for compliance with applicable legal obligations relating to their business.

5. Payments (if available)

Certain Providers may enable online payment (integrations such as Netopia or Stripe) and may request a deposit or full payment, depending on their settings. In other cases, payment is made on-site.

The Platform does not ordinarily charge Customers for making bookings. Any amounts paid by the Customer are generally in respect of the Provider's services (e.g. deposit/full payment), according to the Provider's options.

If you choose online payment, processing is carried out by the payment provider. The Platform receives the payment status (e.g. "paid"/"failed") and updates the appointment accordingly.

We do not store complete card data; this is handled by the payment processor in accordance with its own policies and standards.

If a payment fails or is cancelled, the booking may remain recorded and the payment status may be "pending" or "failed", depending on notifications received from the payment processor.

6. Cancellations, Modifications and Refunds

Cancellation/modification policies and any applicable penalties are set by each Provider. We recommend checking the Provider's terms before booking and contacting them directly for cancellations or modifications.

In the case of online payments, refunds (if applicable) depend on the Provider's policy and the payment processor's rules.

The Platform may provide technical tools for managing bookings, but we do not guarantee that any cancellation/modification will be accepted by the Provider or will have financial effects (refund) without the Provider's agreement and compliance with applicable conditions.

7. WhatsApp Integration (optional)

The Platform may allow Providers to connect a WhatsApp Business account via Meta services (OAuth). The operation of this integration depends on the Provider's configuration and the availability of third-party services.

To the extent that the Provider uses WhatsApp to communicate with Customers, the Provider is responsible for complying with Meta/WhatsApp rules and applicable legislation (including commercial communications, consent, etc.).

8. Intellectual Property

The Platform, source code, brand and graphic elements are protected by intellectual property rights and belong to RIGHT NOW TECHNOLOGIES S.R.L or its licensors. You may not copy, modify, distribute or create derivative works without our written consent.

Any unauthorised use of the Platform or its content may give rise to civil or criminal liability, as applicable.

9. Limitation of Liability

The Platform facilitates the relationship between Customer and Provider, but we do not ourselves deliver the booked services. We are not responsible for the quality, availability or actual performance of the Provider's services, or for disputes between the Customer and the Provider.

We do not guarantee uninterrupted or error-free operation of the Platform and are not liable for unavailability caused by third-party services (e.g. payment processors, Meta/WhatsApp).

To the maximum extent permitted by law, we are not liable for indirect losses, loss of profit, opportunity or reputation arising from use of the Platform.

10. Changes to These Terms

We may update these Terms periodically. The version published on this page is the applicable one at the time of use of the Platform.

Continued use of the Platform after a change constitutes acceptance of the updated version.

11. Other Provisions

If any provision of these Terms is declared void or unenforceable, the remaining provisions shall remain valid.

We reserve the right to suspend access to the Platform if we detect abusive, fraudulent or unlawful use, or use contrary to these Terms.

12. Governing Law and Jurisdiction

These Terms are governed by Romanian law. Any dispute shall be resolved by the competent courts in Romania.